Frequently asked questions

hyve is a smart home delivery locker that secures every incoming package and turns outgoing returns into a one-tap pickup from your front door.

It's a one-time $279 hardware purchase plus an optional subscription:

• Free — basic secure storage with a single admin PIN
• Essentials ($4.99/mo) — full app, vendor PINs, identity-based alerts, returns from home via Uber Courier
• Returns ($14.99/mo, qualifying ZIPs) — everything in Essentials, plus unlimited returns picked up by hyve drivers on a regular cadence

Returns from home are part of both paid plans — the workflow differs, the outcome is the same.

hyve is a one-time $279 hardware purchase. Subscription is optional:

• Free — $0/mo. Basic secure storage with an admin PIN.
• Essentials — $4.99/mo. Vendor PINs, identity-based alerts, full app control, and returns from home via Uber Courier.
• Returns — $14.99/mo (qualifying ZIPs). Everything in Essentials, plus unlimited returns picked up by hyve drivers on a regular cadence.

30-day money-back guarantee on the hardware.

No. hyve works out of the box on the Free plan ($0/mo).

The Free plan includes basic secure storage with a single admin PIN. It does not include vendor PINs per carrier, identity-based alerts, additional users, or app-managed returns.

To unlock returns from home and the full hyve app experience, choose Essentials ($4.99/mo) or Returns ($14.99/mo, qualifying ZIPs).

Free — $0/mo

• Basic secure storage with an admin PIN
• No app, no vendor PINs, no app-managed returns

Essentials — $4.99/mo

• Vendor PINs per carrier
• Identity-based alerts
• Full app control and user permissions
• Returns from home via Uber Courier (scheduled in the app; pay only for the pickups you use, no ZIP restrictions)

Returns — $14.99/mo (qualifying ZIPs)

• Everything in Essentials
• Unlimited returns picked up by hyve drivers on a regular cadence
• No per-pickup fees, no scheduling needed

Both paid plans give you returns from home — they differ in how the pickup happens.

Essentials ($4.99/mo). Pickups via Uber Courier, scheduled in the hyve app. You pay only for the pickups you use; costs vary per trip. Available nationwide.

Returns ($14.99/mo, qualifying ZIPs). Pickups by hyve drivers on a regular cadence. Unlimited pickups, no per-trip fees, no scheduling required.

If you return a package now and then, Essentials is built for you. If you're a frequent returner in a qualifying ZIP, Returns is unlimited for a flat monthly fee.

The Returns plan is available in qualifying ZIPs and expanding. You can check eligibility at checkout or in the hyve app.

If you're not in a qualifying ZIP yet, Essentials still gives you full returns from home — Uber Courier picks up at your scheduled time, and you pay only for the pickups you use.

You can upgrade, downgrade, or cancel anytime in the hyve app under Account/Billing.

Changes take effect at the end of your billing cycle.

• External: 32" H × 20" W × 20" D
• Internal: 28" H × 16" W × 16" D
• Capacity: 7.4 cubic feet
• Weight: 36 lbs
• Designed in California
• Manufactured in Vietnam

• Four AA batteries
• Solar trickle charging
• USB-C backup port

Yes. hyve has a weatherproof enclosure with IP65-rated electronics — built to handle rain, dust, and the full range of outdoor temperatures.

No. hyve does not include a built-in camera. It is designed to work alongside your existing doorbell or security cameras and focuses on physically securing packages behind a smart lock.

Two things.

The universal security tether anchors hyve to a door frame, gate, post, or railing — and for permanent setups, the base can be bolted into concrete or decking.

The motion-triggered siren also activates if the unit is tampered with.

Most customers place it:

• Near the front door
• On the porch
• At the main gate

Choose a visible, easy-to-access location. Delivery signage helps train drivers.

In most cases, the hub needs to be within 10 feet of the hyve.

Range depends on:

• Layout
• Construction materials
• Wi-Fi strength

Best practice:

• Keep hyve within Bluetooth range
• Keep hub in strong Wi-Fi coverage

Yes.

Keep it within hub range and update delivery instructions if needed.

We recommend a one-time 10-minute setup:

1. Place hyve next to the hub during pairing.
2. Ensure strong Wi-Fi.
3. Open the hyve app → Vendors tab.
4. Generate Vendor PINs for:

• Amazon
• FedEx
• UPS
• Instacart
• DoorDash
• Any provider you use

5. Copy/paste each PIN into delivery instructions inside those apps.

Once done, you don't need to think about it again.

1. Generate a unique vendor PIN in the app.
2. Paste it into delivery instructions in your retailer account.
3. The driver enters the code.
4. The lid unlocks.
5. They place the package inside.
6. The lid closes and locks automatically.

On Essentials and Returns, you'll receive an identity-based alert showing who accessed the locker and when.

Retailers label this field differently. Common variations include:

• Delivery instructions
• Security code / gate code
• Access code
• Driver notes

No schedule required.

Keep them as long as you'd like. Update anytime in the app.

You can, but it's worth setting up vendor PINs.

They give you per-carrier identity-based alerts (so you see who accessed the locker), and let you revoke a single carrier's access without disturbing the others.

• Add vendor codes to delivery apps
• Download FedEx & UPS apps and add codes
• Post delivery signage
• Brief drivers early on

Signage download:
https://www.hyvesecurity.com/pages/signage

Yes.

Each delivery unlocks and relocks the unit, keeping prior deliveries secured.

Yes. Returns with hyve Smart Return Labels are clearly marked so drivers know what to pick up without disturbing new deliveries.

Returns from home are part of every paid hyve plan. The steps differ depending on which plan you're on.

On Essentials ($4.99/mo):

1. Create your return with the retailer.
2. Print the retailer's shipping label and apply it to your package.
3. Apply a hyve Smart Return Label (for in-app tracking).
4. Pair the label in the hyve app.
5. Place the package in your hyve.
6. Schedule an Uber Courier pickup in the app. You pay only for the pickups you use; cost varies per trip.

On Returns ($14.99/mo, qualifying ZIPs):

1. Create your return with the retailer.
2. Apply a hyve Smart Return Label — no retailer shipping label required.
3. Pair the label in the hyve app.
4. Place the package in your hyve.
5. A hyve driver picks it up on your regular cadence. Unlimited pickups, no per-trip fees.

Costs vary per pickup — Uber Courier prices change with distance, demand, and how many returns you send.

You pay only when you use it; there's no monthly minimum and no scheduling fee from hyve.

It depends on your plan.

Essentials: you pay only for the pickups you use. Uber Courier handles the drive, and the cost varies per trip — there's no flat fee from hyve and no subscription escalation.

Returns: pickup is included. No per-trip fees; hyve drivers come on your regular cadence as many times as you need.

Note: some retailer return programs may charge their own per-return fee — that's separate from hyve.

Any item with:

• Shipping label
• QR code

Not eligible:

• In-store-only returns

Yes.

Stack as many returns as fit in your hyve. On Essentials, schedule a single Uber Courier pickup for the lot. On Returns, they all go out on your next scheduled hyve-driver pickup.

Yes. Apply your own shipping label, drop the package in your hyve, and use the same pickup workflow as returns.

On Essentials: schedule an Uber Courier pickup in the app (pay per trip).

On Returns: it goes out on your next scheduled hyve-driver pickup.

Smart Return Labels are bright yellow stickers that come with your paid hyve plan. They:

• Identify a package as a return
• Link order and tracking info in the hyve app
• Signal drivers for pickup

On Essentials: apply the retailer's shipping label AND a Smart Return Label. The Smart Return Label is for identification and in-app tracking — the retailer's label is what gets the package shipped.

On Returns: apply only the Smart Return Label. It replaces the retailer's shipping label.

Smart Return Labels come with every paid plan (Essentials and Returns) in batches of 10.

Reorder in the hyve app: Profile → Order More Smart Return Labels.

Yes — partially.

If Wi-Fi drops:

• Keypad codes still work
• Drivers can still deliver

However:

• No real-time notifications
• No remote management until reconnected

Yes.

Once generated, vendor codes are stored directly in the lock.

Even if Wi-Fi goes down:

• Drivers can still unlock and deliver.
• Your packages remain secure.
• You simply won't receive notifications.

Vendor PINs still work.

If offline:

• Deliveries still work
• Packages remain secure
• Notifications pause

For long driveways, consider a Wi-Fi extender.

Yes.

Deliveries still work offline — you just won't receive live alerts.

Use the USB-C backup port to temporarily power the lock, open it, replace batteries, and resume normal use.

• Enter admin PIN
• Use USB-C backup if needed
• Replace batteries
• Check hub lights (all green)
• Move hub closer if COMM light is red

• Check internet
• Restart app
• Verify hub lights
• Reconnect Wi-Fi in-app if needed

• Confirm your plan includes identity-based alerts (Essentials and Returns)
• Ensure your hub is online
• Enable phone notifications in iOS/Android settings
• Reboot phone and hub
• Trigger a test unlock to confirm

Yes.

Codes are stored in the lock.

You just won't receive alerts until reconnected.

• Confirm correct code
• Confirm correct unit
• Remotely unlock (if supported)
• Review activity log

Contact retailer for missing packages; contact hyve for access history help.

On Essentials and Returns:

• Invite users
• Assign permissions
• Generate separate vendor PINs

On Free:

• One admin PIN only
• No vendor PINs, no additional users

Yes.

hyve includes a limited hardware warranty covering defects in materials and workmanship.

Full terms are listed on the website.

Yes.

30-day money-back guarantee.

Email: hello@hyvesecurity.com
Refund = unit cost minus return shipping.

Email: hello@hyvesecurity.com