FAQ

In the hyve app, you generate a unique access code for each delivery partner and paste that code into the “delivery instructions” or “security code” section of your account with that retailer (for example, Amazon, Walmart, or DoorDash). When the driver arrives, they enter the code on the hyve keypad, the lid unlocks, they place the package inside, and close the lid. hyve then locks automatically, and on supported plans you’ll receive a notification confirming your delivery is secured.

hyve does not include a built-in camera. Instead, the pod is designed to work alongside your existing doorbell or security cameras and focuses on keeping packages physically secured behind a smart lock. Smart cameras can record a package being stolen, but only hyve prevents packages from being stolen in the first place.ng your delivery is secured.

Yes. hyve can receive multiple deliveries in a single day. Each time a driver uses an access code, the lid unlocks, they place the package inside, and the lid locks again—keeping all previous deliveries secured.

Yes. hyve can hold both new deliveries and return packages at the same time. Returns with hyve Smart Return labels are clearly marked for carriers, so drivers know exactly which items to pick up without disturbing your deliveries.

Yes. hyve is built with an outdoor-ready, IP-rated enclosure designed to handle rain, dust, and typical outdoor temperatures, so you can leave it on your porch or by a gate year-round. All electronics in hyve are IP65 rated.

hyve includes a universal security tether that allows you to anchor the pod to a solid structure such as a door frame, gate, railing, or post, making it difficult to remove. For additional security, the base can also be anchored into concrete or decking with appropriate hardware.

When you want to return an item, schedule the return with the retailer online. Place the item back in a box, apply the shipping label provided by the retailer along with a hyve Smart Return label, scan the hyve label in the app with your order and tracking details, drop the package into your hyve, and ensure your access code is included in your delivery instructions. The carrier scans the label at pickup, collects the package from your hyve, and the app logs the pickup.

hyve Smart Return labels are special labels included with eligible subscriptions. They identify a package as a return, link it to your order and tracking information through the app, and signal to carriers that the package should be picked up directly from your hyve.

Premium plans include an initial pack of hyve Smart Return labels, with additional labels shipped as needed so you always have them on hand.

Once you subscribe to the hyve Premium tier, your first batch of labels is automatically shipped to the address registered in your hyve app. You can request additional labels in the app as needed. Labels are shipped in packs of five.

"Yes. With a paid app subscription, you can share access with family members or trusted neighbors by inviting them to your hyve in the app and assigning permissions so they can open the pod, manage access codes, or receive notifications. Paid plans also allow you to create unique access codes for individual delivery providers, so you can see exactly which provider completed a delivery based on the code that was used. On the free subscription tier, you are limited to a single admin PIN. You cannot create additional user codes or unique codes for delivery providers. While you may share your admin PIN with family members or delivery drivers, all access is tied to that single code, so you won’t be able to identify which provider accessed your hyve."

There is no required schedule. You can continue using the same codes as long as you’d like, or change them anytime in the app for added peace of mind.

You could, but it’s not recommended. Using unique codes for different retailers or service providers gives you better security and makes it easier to revoke access if needed.

hyve uses four AA batteries inside the lock and is trickle-charged by a solar panel in the lid to extend battery life. A backup charging port is also available if needed.

If the batteries are fully drained, the lock will stop responding to codes. You can temporarily power the unit using the backup charging port, replace the batteries, and resume normal operation.

Effective range depends on your home’s layout, construction materials, and Wi?Fi environment, but in general hyve should be placed within typical Bluetooth range of the hub and within good Wi?Fi coverage for the hub itself. If your pod is farther away, you may need a Wi?Fi extender or a different outlet location for the hub.

Yes. Access codes are stored in the lock, so deliveries will still work if Wi-Fi is temporarily unavailable. However, you won’t receive real-time notifications or remote access until connectivity is restored.

Most customers place hyve near the front door, on a porch, or by a main gate where carriers already deliver packages. Choose a visible location that drivers can easily see and reach, and make sure it is close enough to your home for the hub connection to remain strong. As a helpful tip, you can print or write a sign asking drivers to use the code in your delivery instructions and place packages in your hyve. This helps train drivers who are new to your setup. There is also a printable PDF sign available on hyvesecurity.com that you can download and use as delivery signage.

Yes. You can move hyve anywhere on your property as long as it remains within hub range and delivery instructions are updated accordingly.

Yes. You can move hyve to a new location on your property as needed. Just be sure to keep it within range of the hub and update any delivery instructions that reference its location so drivers know where to find it.

No. hyve works without a subscription, but the free tier is limited to one admin PIN and does not include notifications or vendor-specific codes. Paid plans unlock additional control, transparency, and returns functionality.

hyve offers a Free tier with basic access, a Standard tier focused on secure deliveries with remote control and notifications, and a Premium tier that includes everything in Standard plus the hyve Returns platform and Smart Return labels. Specific pricing and features are listed in the app and on our website.

You can upgrade, downgrade, or cancel your subscription at any time from the account or billing section inside the hyve app. Changes typically take effect at the end of your current billing period according to the terms shown in the app.

If your app is not connecting to your hyve, start by checking that your lock has power. Enter your admin PIN on the keypad—if the keypad unlocks, the lock is powered and you can move on to the next step. If it does not unlock, use the USB-C port on the back of the unit to temporarily power your hyve, then open the unit and replace the batteries. Next, check that your hub is within range of your hyve and review the indicator lights on the hub. All three lights should be green when the hub is connected properly. If the COMM light is red, the hub is too far away and should be moved closer to your hyve. If either of the other two lights is red, the hub is not connected to Wi-Fi. In this case, follow the in-app steps to reconnect your hub to your Wi-Fi network. If you’re still experiencing issues after completing these steps, please contact our support team for assistance.

Check your internet connection. If internet is good try quitting the app and opening it again. Next, check that your hub is within range of your hyve and review the indicator lights on the hub. All three lights should be green when the hub is connected properly. If the COMM light is red, the hub is too far away and should be moved closer to your hyve. If either of the other two lights is red, the hub is not connected to Wi-Fi. In this case, follow the in-app steps to reconnect your hub to your Wi-Fi network. If you’re still experiencing issues after completing these steps, please contact our support team for assistance.

Ensure your hyve, hub, and app are connected and online, that notifications are enabled in both the hyve app and your phone’s system settings, and that your subscription includes notifications. If everything looks correct, try rebooting your phone and hub and then trigger a test access to confirm notifications are working.

If the app shows hyve as offline, the hub or pod may have temporarily lost connection to your home Wi?Fi or to each other. Check that the hub is plugged in and your Wi?Fi is working, then move the hub or pod closer together if needed. Once connectivity is restored, the status in the app should update.

Yes. Codes are stored locally in the lock, so deliveries can still be completed. Notifications will resume once the device is back online.

Start by checking whether the driver is actually at your hyve and trying to use the correct code. If the driver calls to say they can’t open it with the code, you can use the hyve app to remotely pop the lid for them so they can complete the delivery. After that, review the activity log in your hyve app and your carrier or retailer tracking details to see when the package was delivered or picked up. If you still believe the package is missing, contact the retailer or carrier with this information, and reach out to hyve support if you need help reviewing access history.

Yes. hyve includes a limited hardware warranty covering defects in materials and workmanship. Full details are available on our website.