Shipping policy

Shipping & Delivery
Simple, transparent, and built around your schedule.

Order Processing
All hyve orders are processed within 2–3 business days.

Once your order is processed, you’ll receive a confirmation email with tracking details.

Delivery Timing
Delivery times vary based on your location:

• West Coast: 2–4 business days
• Central U.S.: 3–5 business days
• East Coast: 4–7 business days

We ship via trusted carriers such as UPS, FedEx, and USPS.

Shipping Costs
Shipping is free throughout the continental US. Additional shipping charges apply to international shipping.

Preorders & Batch Shipping
hyve is a hardware product built in production batches.

If you purchase during a preorder or early access window:

• Your unit will ship once inventory becomes available
• You’ll receive updates along the way so you always know what to expect

Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.

You can follow your delivery in real time from dispatch to arrival.

Missed Deliveries
If a delivery attempt is missed, the carrier may:

• Attempt redelivery
• Hold your package at a local facility
• Leave instructions for pickup

Please follow the instructions provided by the carrier.

Lost or Damaged Packages
If your package arrives damaged or does not arrive:

• Contact us at hello@hyvesecurity.com within 5 days of delivery (or expected delivery)
• We’ll work quickly to resolve the issue

Address Changes & Order Edits
Once an order is placed, we begin processing quickly.

If you need to make a change:

• Contact us immediately at hello@hyvesecurity.com
• We’ll do our best to accommodate before shipment

We’re working on expanding further internationally soon.

Returns & Cancellations
For details on returns, cancellations, and refunds, please visit our Returns Policy.