The 30-day home trial explained

Live with your hyve for 30 days from the delivery date. If it isn't right for your porch, you can return it for a refund.

• Reach out to us first — email or text — and we'll walk you through it and send return instructions.
• The locker comes back in its original packaging with everything that shipped with it: the security tether, the battery pack, the mounting hardware, and any Smart Return Labels.
• Your refund is the purchase price minus return shipping, sent to your original payment method once the locker arrives back with us.
• Any paid plan is cancelled at the same time — nothing carries on after the return.

Every hyve is covered for one year from delivery against defects in materials and workmanship. If something on the locker fails under normal use, we'll repair it or replace it — our call, our cost.

• It starts with a message. Tell us what's happening, send a photo or a short video if you can, and we'll take it from there. Most warranty claims never need the locker shipped anywhere.
• Not covered: physical damage or misuse (drops, impacts, modifications, use outside the instructions), cosmetic wear that doesn't affect how it works, theft or loss of the locker itself, and consumables like AA batteries and Smart Return Labels.
• The warranty applies to the original purchaser and isn't transferable.